LNER’s proposed changes to ticket offices: Transport Focus response

31 October 2023

Transport Focus has responded to the proposed changes to LNER’s ticket offices.

We have published our assessment of all of the individual stations and overall proposals and correspondence with the operator during the consultation process.

Accessible versions of these documents are available for download.

LNER’s proposed changes to ticket offices - Transport Focus response

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LNER - Transport Focus clarification letter - 6 September 2023

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LNER - Transport Focus clarification letter - 6 September 2023 Large Print

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LNER - Transport Focus clarification letter - 6 September 2023 Plain Text

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LNER response letter - 27 September 2023

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LNER’s proposed changes to ticket offices: Transport Focus response

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