Blog

People getting on a bus
Blog
08 February 2024

Why are more people in Cornwall choosing the bus?

How can the industry entice people back onto the bus? We saw from the £2 fare cap that value for money is a key factor to help get bus passengers...
Read more
Author
David Sidebottom
David Sidebottom
Smiling passengers at a train station platform.
Blog
24 January 2024

The Great British Rail Sale – will it tempt people back to rail?

This week a second ‘Great British Rail Sale’ launched, offering half-price tickets for many journeys. This is welcome news for passengers. Our...
Read more
Author
Blog
17 January 2024

Rail disruption – industry must do better for passengers

Over Christmas and New Year the news headlines were full of delays: overhead power cables, a cracked rail, broken down trains and, of course, storms...
Read more
Author
Alex Robertson
Alex Robertson
Passengers walking through a train station.
Blog
20 November 2023

A ‘fragile’ railway?

It’s sometimes said that rail passengers want a ‘boringly reliable’ service. In other words, one where it’s unusual for a train to be late...
Read more
Author
Anthony Smith
Anthony Smith
Blog
16 November 2023

Make Delay Pay: more passengers claiming compensation

All our research on rail confirms the importance of punctuality for passengers – they want and expect their train to be on time. When it’s not, a...
Read more
Author
Anthony Smith
Anthony Smith
Anthony Smith standing at a service station for lorry drivers.
Blog
13 October 2023

Motorway services – better facilities for lorry drivers

Motorway services are often a critical part of our journeys. Most of us have felt tired or hungry, run short of fuel or just needed a comfort break...
Read more
Author
Anthony Smith
Anthony Smith
Cars and lorries driving along a motorway.
Blog
29 September 2023

The university run – Sort My Sign

This week, many families will be taking to the roads to help move their children into university accommodation around the country. A time packing up...
Read more
Author
Anthony Smith
Anthony Smith
Transport for Wales train at a station.
Blog
12 September 2023

A raw deal for rail passengers in Wales?

Rail headlines are dominated by questions around the future of ticket offices. But strikes and overtime bans have been going on for more than a...
Read more
Author
Anthony Smith
Anthony Smith
Blog
04 August 2023

Rail travel blighted by overtime ban

Passengers travelling by train in England have just experienced another week of ‘action short of a strike’ – in other words an overtime ban –...
Read more
Author
Kieran Watkins
Kieran Watkins
Repairs taking place on the nuneham viaduct
Blog
08 June 2023

Nuneham viaduct and some very unplanned disruption

Disruption no matter how well planned is always a hot topic with rail passengers – and has been well publicised over the past 12 months with both...
Read more
Author
Nina Howe
Nina Howe
Blog
18 May 2023

Learning the lessons of timetable changes

Another timetable change on rail is happening this weekend. In a previous blog I highlighted how the railway approaches timetable changes matters,...
Read more
Author
Anthony Smith
Anthony Smith
Passengers at a ticket machine in London.
Blog
02 May 2023

Higher cost, more hassle – proposed travelcard changes

One-day London travelcards are under threat. Transport for London is currently consulting on whether it should get rid of this type of ticket,...
Read more
Author
Anthony Smith
Anthony Smith