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Transport User Voice is the monthly newsletter. Updates from our chief exec, what we’re doing in England, Scotland and Wales, latest reports and much more.

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What we’re saying on social

Retweet on Twitter Transport Focus Retweeted
Transport Focus @TransportFocus ·
15 Feb 1758134474305409208

⚡️ In this month's Transport User Voice, we ask: how can we make sure charging an electric vehicle is easy for drivers?   

Our new survey measures the user experience of charging an electric vehicle.

Find out what was said: https://ow.ly/BfQX50QyJa3

#ElectricVehicles

Image for the Tweet beginning: ⚡️ In this month's Transport Twitter feed image.
Reply on Twitter 1758134474305409208 Retweet on Twitter 1758134474305409208 3 Like on Twitter 1758134474305409208 2 Twitter 1758134474305409208
Transport Focus @TransportFocus ·
15 Feb 1758167428511506472

You were number one indeed for the cleanliness of your toilets, @ExtraServicesUK, with a score of 93% satisfaction.

Our survey showed that overall, 92% of visitors were satisfied with toilets – an improvement on the year before.

A rolling success! http://ow.ly/Cz6550QBVN1

Reply on Twitter 1758167428511506472 Retweet on Twitter 1758167428511506472 0 Like on Twitter 1758167428511506472 1 Twitter 1758167428511506472
Transport Focus @TransportFocus ·
15 Feb 1758134474305409208

⚡️ In this month's Transport User Voice, we ask: how can we make sure charging an electric vehicle is easy for drivers?   

Our new survey measures the user experience of charging an electric vehicle.

Find out what was said: https://ow.ly/BfQX50QyJa3

#ElectricVehicles

Image for the Tweet beginning: ⚡️ In this month's Transport Twitter feed image.
Reply on Twitter 1758134474305409208 Retweet on Twitter 1758134474305409208 3 Like on Twitter 1758134474305409208 2 Twitter 1758134474305409208
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