Contact the press office
Members of the media can contact the Transport Focus press office during office hours on 0300 123 2170.
If your query is about transport within London, including buses and the underground, please contact our sister organisation London TravelWatch (more details on our media contacts page).
Media contacts If your query is about transport within London, including buses and the underground, please contact our sister organisation London TravelWatch (more details on our media contacts page).
Making delay pay for rail passengers
Before Covid-19 struck, our Make Delay Pay campaign helped raise awareness of the compensation delayed rail passengers were missing out on. In 2020 we did research with the Department for Transport that showed the proportion of passengers now claiming compensation has gone up.