Great Western Railway’s proposed changes to ticket offices: Transport Focus response

31 October 2023

Transport Focus has responded to the proposed changes to Great Western Railway’s ticket offices.

We have published our assessment of all of the individual stations and overall proposals and correspondence with the operator during the consultation process.

Accessible versions of these documents are available for download.

Great Western Railway’s proposed changes to ticket offices - Transport Focus response

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Great Western Railway - Transport Focus clarification letter - 6 September 2023

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Great Western Railway - Transport Focus clarification letter - 6 September 2023 Large Print

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Great Western Railway - Transport Focus clarification letter - 6 September 2023 Plain Text

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Great Western Railway's response letter - 27 September 2023

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Great Western Railway's response letter - 27 September 2023 - accessible version

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Great Western Railway’s proposed changes to ticket offices: Transport Focus response

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