Bus Passenger Survey – Autumn 2019 report

As Transport Focus publishes its latest Bus Passenger Survey, the country is living through an unprecedented ‘lockdown’.

The global coronavirus pandemic continues to affect everyday life, including transport services and usage – for latest updates on this, see our dedicated page.

However it is important that decision-makers and operators have the insight they need to ensure that, when services resume, they can meet the needs of passengers. We know that those who use the bus, value it. We want to give those in charge the data they need to ensure it continues to deliver.

With fieldwork completed between September and December 2019 we spoke to 43,872 passengers across England (outside of London) making this the largest single response in the ten years that we have been carrying out the survey and the world’s largest piece of regular published bus passenger research.

Overall satisfaction in the journey last taken by passengers reached 89 per cent across England (outside London) – which again shows that passengers value their service. There is a range in results across authorities from 76 per cent to 95 per cent in overall journey satisfaction; however there is a much wider variation in ratings for factors such as value for money, from 50 per cent to 77 per cent, and the punctuality of services from 53 per cent to 84 per cent.