Rail delays and compensation 2023

16 November 2023

The Department for Transport commissioned Transport Focus to carry out research to update the findings of a 2020 survey that assessed the propensity of rail passengers to claim compensation when they are delayed.

The research also explored passengers’ awareness of their eligibility to claim compensation; the experiences of passengers when claiming for compensation; and the reasons why passengers choose not to claim for compensation when they are delayed.

The summary report can be found on the Department for Transport website.

The research agency produced for report Transport Focus and the Department for Transport can be found below.