Rail delays and compensation 2020

21 October 2020

The Department for Transport commissioned Transport Focus to carry out research to update the findings of a 2018 study that assessed the propensity of passengers to claim compensation when they are delayed. In addition, the research explored: passengers’ awareness of their eligibility to claim compensation; the experiences of rail passengers when claiming for compensation; and the reasons why passengers choose not to claim for compensation when they are delayed.

The research agency report can be found below.

The summary report can also be found on the Department for Transport website.