Transport Focus is monitoring passenger experience before and throughout, with a household ‘omnibus’ survey to gauge mood and opinion before the strikes, feedback from our Transport User Panel, mystery shopper visits to stations and website information reviews. We will use the findings to tackle specific individual issues like a lack of information online or at stations. We will also produce daily summaries to help the railway see how things are going for passengers. We share these with Government, the new Great British Railways transition team, and the rail industry itself.

We will publish these summaries here each day. You can also see a daily update on our dedicated rail strikes page.

If you need an alternative, accessible format please email communications@transportfocus.org.uk.

The post Rail strike <em class="algolia-search-highlight">feed</em>back appeared first on Transport Focus.

One approach that some Government surveys had already been moving towards before the pandemic was ‘push to web’. This involves making initial contact by letter and encouraging people to take part in an online survey (although other ways of taking part are sometimes offered when reminders are sent). We decided to trial a push to web approach in the autumn of 2020 as it wouldn’t be affected by changing restrictions and it would allow us to contact a representative sample of households across Great Britain.

The report below provides details on how the survey was carried out, the responses we received and what we learnt from the trial.

The post Trialling a ‘push to web’ survey approach for passenger <em class="algolia-search-highlight">feed</em>back appeared first on Transport Focus.

In order to help refine the creative and ensure that it was prompting the right reactions and
driving the right behaviours we shared five posters and an animation in the early stages of
development with our community.

The material was tested in March 2021 and feedback was taken on board before the final
campaign launched in May 2021.

The post <em class="algolia-search-highlight">Feed</em>back on inclusive transport campaign - Transport User Community​ appeared first on Transport Focus.

That’s the message from tourists and regular users on the Lakes Line, who also feel that their trust in Northern will take time to rebuild.

Widespread disruption on the Lakes Line got even worse following the introduction of a new timetable last month, leaving passengers with no Northern trains for more than three weeks.

Independent watchdog Transport Focus has been pushing for a return of reliable services and compensation. As part of this it has collected feedback from passengers to show the real-life impact of disruption. Download this report below with some of the initial findings.

The post Lakes Line passenger <em class="algolia-search-highlight">feed</em>back appeared first on Transport Focus.

These proposals were presented to key stakeholders at an event in London in July  2015, and are detailed in the document available here. Following a period of consultation and feedback (collected via an online questionnaire) we have now published our feedback report. 

We thank those organisations that provided feedback on our proposals. We have taken care to balance the needs of the varied users of NRPS and the imposition it makes on passengers to achieve what we intend to be a better survey for passengers and stakeholders in the future.

The post Consultation <em class="algolia-search-highlight">feed</em>back on changes to the National Rail Passenger Survey appeared first on Transport Focus.

Transport Focus reviews the information and issues that passengers raise through its handling of individual complaints so that it can identify trends or issues which affect rail passengers.  This helps to shape the work that the organisation does in influencing change within the rail industry.

The post What does Transport Focus do with my comments and <em class="algolia-search-highlight">feed</em>back? appeared first on Transport Focus.